Refund policy

RETURNS AND REFUNDS

Your right of withdrawal (the withdrawal period) is valid for 14 days. Your message to us must clearly state that you are withdrawing your consent. The withdrawal period begins on the day you receive the goods or a substantial part of them. You must contact BONKI and request a return form. Your return form will be sent by email.

Returns within Sweden must be franked with the return slip you received from BONrKI and left at the nearest representative. For all returns, a return fee of 43 SEK will be charged from the refunded value of the goods.

For an approved return, the product must meet the following requirements. The product must be returned in a saleable condition, in the product's original packaging. Any labels and tags must remain on the garment. Products that are used, damaged, dirty, or worn will not be accepted for return. If the return is not approved, a full refund will not be given.

The package must be stamped with an attached return label containing the order number and contact information for our warehouse. A delivery note must be attached to the package and must be filled in with the items being returned and the reason for the return. Items or packages that cannot be identified may be refused approved return and refund. When returning multiple items from an order, all items must be returned in one package. The customer is responsible for the return until the package has been received and registered at our warehouse.

We handle returns within 30 days of the package being received at our warehouse. Once the return has been processed and approved, the refund will be made using the same payment method used for the purchase. It may take up to 5 banking days before the refunded amount is available in the customer's bank account. When paying by invoice with Klarna, the invoice will be adjusted. A return fee of 43 SEK is automatically charged from the refunded value of the goods for all returns. If you have any questions or problems with the refund when you have paid with Klarna, please contact Klarna's customer service.

A confirmation email will be sent to the customer when the return has been approved and refunded. If there are any problems or questions regarding a return, the customer will be contacted. If a return is denied, BONKI cannot guarantee that the item will be returned to the customer.

COMPLAINT

If you discover a production defect, the goods can be claimed against a valid receipt or proof of payment. Products that have been damaged as a result of wear and tear are not considered faulty. If possible, we offer to repair defective products. If repair is not possible or the product is no longer available, you are entitled to a full refund including shipping and return costs. In the event of approved claims, BONKI is responsible for all additional costs. BONKI complies with the Consumer Purchase Act when making claims, for more information visit konsumentverket.se.

The customer is responsible for unpacking and checking that the products in the package are faultless within 7 days of the order being delivered. Should a product be damaged, broken, dirty or faulty in any other way upon delivery, a complaint must be made via our customer service. If the product is returned in the usual way, the return may be refused.

When making a complaint about purchases made on bonkistudio.com, customer service should always be contacted before a complaint is sent back. Customer service will determine if it is an approved return and then provide instructions on how to send the complaint to our warehouse. Complaints submitted without approval or contact with customer service may be denied a refund. If a complaint is denied, BONKI cannot guarantee that the goods will be returned to the customer.

You have the right to complain about a product purchased at bonkistudio.com within 3 years against valid proof of payment.

CHANGE OF ORDER

Once you have completed a purchase and received an order confirmation, we will begin processing the order in our system and at our warehouse. Once the package has left the warehouse, there is no possibility to change your order. If you discover an error in the contact information provided, it is your obligation to contact customer service. BONKI is not responsible for orders sent to an incorrectly provided address by a consumer.

EXCHANGE OF GOODS

Unfortunately, it is not possible to make exchanges when purchasing online. However, it is possible to return the item you wish to exchange and place a new order with the correct item. If you have any questions or need help, you are always welcome to contact our customer service athello@bonkistudio.comthen we will help you further!